Privacy Policy — Bionaturesse

Last updated: 2025

At Bionaturesse, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. By placing an order or contacting us, you agree to the terms outlined below.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Your full name
• Delivery address
• Phone number
• WhatsApp contact
• Email address
• Payment transfer details and confirmation receipts

2. How We Use Your Information

The information you provide is used exclusively for the following purposes:

• Processing and confirming your order
• Calculating and communicating shipping costs
• Coordinating delivery through Aramex
• Tracking your shipment and keeping you updated
• Responding to your questions and after-sales enquiries

We do not use your personal information for marketing purposes without your consent.

3. How We Share Your Information

We respect your privacy completely. Your personal information is never sold, rented, or shared with third parties, with the sole exception of Aramex, our shipping partner, who requires your name and delivery address to process your shipment.

No other party has access to your personal data.

4. How We Protect Your Information

All communication between you and Bionaturesse takes place through WhatsApp and email — both of which offer end-to-end encryption and secure messaging. We do not store your payment details beyond what is necessary to confirm your transaction.

We take all reasonable measures to ensure your information remains safe and confidential at all times.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil your order and resolve any after-sales issues. Once this period has passed, your data is no longer actively used or stored.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data at any time

To exercise any of these rights, simply contact us directly.

7. Third-Party Services

Our only third-party service provider is Aramex, used solely for shipping purposes. We are not responsible for the privacy practices of Aramex or any international money transfer service used for payment. We encourage you to review their respective privacy policies.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with an updated date. We recommend reviewing this page periodically.

9. Contact Us

If you have any questions or concerns regarding your privacy, please do not hesitate to reach out.

📞 Phone : +212 606 990 081

📲 WhatsApp: Click here

✉️ Email: Bionaturesse@gmail.com

 📍 Iziki 2, Front of Zelij Elbidaoui, Marrakech, Morocco

Your trust means everything to us. We are committed to handling your information with the utmost care and respect.